FAQs & Support

Have questions?  We have answers!  

And if your question isn't answered below, contact us!  We would love to hear from you.
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Important: Before You Begin

Consult with your doctor or general practitioner before commencing any new health, fitness, or nutrition program. While we are here to help you explore movement and provide general advice, you should seek professional help where individual assistance is needed.

FAQs

 If you are experiencing issues, please email dance@suhaila.com with your full name, the email you used for the account, and a description of the issues you are experiencing.  

General

Why Suhaila Online?

The Salimpour School began in 1949 and continues today as the longest-running belly dance legacy and School. Suhaila Salimpour was the first to offer belly dance online classes in 2008, and she continues to provide hours of classes using her revolutionary dance format and Salimpour Vocabulary. We provide safe and inclusive dance education from the hobbyist to the professional. We've taught thousands of students and have a worldwide community. Join us!

What is the class subscription?

The Suhaila Online classes is a subscription service designed to teach you belly dance in a safe and inclusive environment with a responsible focus on the culture and music. 

What is included in the Suhaila Online classes subscription?

Your membership includes:

 - 500+ Member-Only Belly Dance Videos preloaded into the library online.
 - Catalog where you can sort by level.
 - 8-Week Rotation Plans in three levels.
 - Community - An exclusive place where you can connect and communicate with all the other like-minded dancers practicing with you every day within the membership! You can post about your practice, make requests, ask questions, engage in polls, make friends, and receive updates about what’s new and upcoming!

What is the difference between the one-month, six-month. and twelve-month subscriptions?

The monthly, six-month, and annual subscriptions provide access to the exact same content, but you save about 20% with the six-month subscription and about 30% with the annual subscription.

How can I join a subscription plan?

You can find all the information you need about subscriptions in our webpage here: https://www.suhailaonline.com/class-subscriptions.

How do I purchase a choreography or short course.

We have choreographies and short courses available individually. Some are included with online class subscriptions, and some are not. Head over to our Choreography page here (https://www.suhailaonline.com/choreography) and search for the content you’re looking for in any of our three sections: Taught by Salimpours, Taught by Guests, or Special Topics. Click on the course/choreography you’re interested in and purchase it by clicking on the “Enroll” button.

What happens after I join Suhaila Online?

After you sign up, you’ll receive a welcome email with your login credentials, access links, and everything you need to know about your account. You will have access to the content immediately. 

I have a medical condition / injury / postpartum. Can I still join Suhaila Online?

If you’re pregnant, postpartum, diabetic, or have a medical condition, an injury, or a physical disability, please consult your doctor or professional healthcare provider before starting or using Suhaila Online classes, courses, workshops, streaming events, downloads, and additional.

What qualifications does Suhaila have & can I practice with her in-person? 

Suhaila has over fifty years of belly dance experience and over forty years of teaching. She is the leading master instructor of belly dance in the world, having created her own format that has revolutionized the understanding and instruction of the art form. She has taught thousands of students from new to professional. Suhaila offers live classes and workshops listed on her website. She was also the first to offer belly dancer certification, which is now housed in the Suhaila Salimpour Institute of Online Education and available to dancers worldwide. Learn more at https://suhaila.com  

Where do I start?

If you’re new to the art of Belly Dance, we recommend you begin with our Core 1 - Start Here (https://www.suhailaonline.com/course/core-1-start-here) and then continue with the rest of the Core 1 series that you can find under the Rotation Plans category. Afterward, you may take one of our Choreography courses that you can find here: https://www.suhailaonline.com/choreographyYou can also take one of Fundamentals 1 Institute Courses on any of our three semesters. You can even get a Certificate after each level with us. More information about Institute Courses and Certification here: https://www.suhailaonline.com/fundamentals-1

Billing & Account

How do I reset my password?

If you forgot your password, click the "I forgot my password" option. You will receive a verification email; click the link in the email and set your new password.

How do I change my password?

Go to Profile (https://www.suhailaonline.com/profile), click on Account Security, enter your previous password and your new password, then click Save.

How do I update my billing information?

Go to Account (https://www.suhailaonline.com/account), find the Payment Information section on the right side of the screen, and enter your billing information.

My credit card is being declined. Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I change my subscription?

To switch between a monthly and yearly subscription, go to Account, find the Subscription section on the right side of the page, open the dropdown menu, and select your preferred option. Please note that the Certification Subscription is exclusively for our Certified Dancers and does not include all the content available in the Online Classes subscription.

How do I cancel my subscription?

You can cancel your membership at any time, though we’ll be sad to see you go! By canceling, you forfeit any “locked-in” discounted rate, and if you decide to sign up again, your rate will be based on the current membership prices.

Once you cancel, you won’t be billed for the following month. Your login will remain active, and your account will expire at the end of your payment period. After it expires, you can no longer access the Salimpour School Membership.

To cancel your recurring subscription, sign in to your account, go to your Account page, find the Subscription section on the right side of the page, click “Cancel Subscription,” and confirm your decision.

Technical & Playback

How do I find my videos in Suhaila Online?

Go to the "Home" page and click the "Check my courses" button in the top right corner. This will redirect you to the Your Courses section, where you can use the search bar and categories to find what you need. Alternatively, click on the "Your Profile" section and use Ctrl + F if you're a Windows user to search for the content you're looking for.

How can I can watch the classes?

Classes and courses are available anytime, anywhere on your smartphone, tablet, laptop, and computer with internet access. There are no large file downloads to waste your precious time or storage. Take your unlimited learning potential with you wherever you go.

Can I watch videos on my phone or tablet?

Yes. Our website adapts to phone and tablet browsers so you can watch our content anywhere!

Which browsers are supported?

We support all major browsers, including Chrome, Safari, Firefox, and Opera. We recommend using the latest version of whatever browser you use as you may experience playback issues when using an out-of-date browser.

Can I cast the videos to my TV?

The ability to cast a video onto your TV (television) will depend on both your device and your TV itself, but here are a few basic guidelines to help you if you have the necessary equipment:

With Apple TV:
  • Turn on your TV and Apple TV.
  • Open your browser (we recommend Safari or Google Chrome) and find the page of the video you'd like to cast.
  • On your top menu bar (Apple computers) or on the video itself, you will see the "airplay" icon (it looks like a box with a triangle bottom supporting it). Click it and select your Apple TV device. The video should automatically be cast onto the TV.
  • Expand the video to fullscreen, and you're all set!

With Google Chromecast/Roku:
  • Turn on your TV and ensure your Google Chromecast/Roku is on and set (you may need to adjust your TV's input to the right HDMI input). 
  • Open your browser (we recommend Google Chrome) and find the page of the video you'd like to cast.
  • On the top browser menu, select "View" > "Cast".
  • Select your TV device and open the video in fullscreen. 
  • The sound may or may not be automatically cast and may need a separate configuration.

With Smart TVs:
See the instructional manual for your Smart TV. The brand, capabilities, and age of your Smart TV all impact the available options.

My video doesn't have a smooth playback. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of your web browser as you may experience playback issues with outdated devices and browsers.

How do I download content from courses? Is access available forever? 

When you purchase a course with downloadable content such as albums or audio tools, look for the paperclip button 🔗 on the top-right corner. Click on it, and a small window will open with all the available content to download for that activity. You will have access for one week to download your files. Take a look at all sections of the course to make sure you don’t miss anything.
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Where do I find the content from the previous site?

All the content you had access to can be found in this new website on your Profile page: https://www.suhailaonline.com/profile. 

If you want to search for your content in a fast and easy way, we recommend you press Command + F on your Mac keyboard (Ctrl + F if you’re a Windows user), type the name of the course/choreography you want to learn, and click on the course card that matches your content.

More Questions?

 Email with your full name, the email you used for account and a description of the issues you are experiencing to dance@suhaila.com. Our Team will be able to assist you further.

Celebrating culture and community through belly dance.

Join our community of learners from all around the world!